ARSHI NAIM. UNDERSTANDING THE CUSTOMER CENTRIC APPROACH TO ADD VALUE TO SOCIAL ECRM (SECRM). American Journal of Technology and Applied Sciences, [S. l.], v. 3, p. 17–31, 2022. Disponível em: https://americanjournal.org/index.php/ajtas/article/view/39. Acesso em: 14 nov. 2024.