IMPROVING THE MECHANISMS FOR ASSESSING AND MANAGING THE QUALITY OF FINANCIAL SERVICES IN COMMERCIAL BANKS. American Journal of Business Management, Economics and Banking, [S. l.], v. 48, p. 425–439, 2026. Disponível em: https://americanjournal.org/index.php/ajbmeb/article/view/3844. Acesso em: 28 oct. 2026.